The Forum > General Discussion > Going cashless, what could go wrong.
Going cashless, what could go wrong.
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1st If you are traveling overseas and only have a card, the surcharges add considerably in costs you pay and the conversion will be done at a rate that does not advantage you but the bank.
2nd Stranded customers furious at Westpac payment system fail and ANZ app problems
Furious customers stranded in shops are lashing out at Westpac and ANZ on social media saying they are unable to pay for their goods.
Angry customers and business owners are taking aim at Westpac and ANZ, saying their payment system has dropped out on one of the year’s busiest shopping days.
Customers were stranded inside shops with no means to pay for their Boxing Day sale finds or being forced to pay with cash.
Outage-checking website Down Detector shows there has been a sudden surge in customers reporting problems accessing the payment system from about midday today.
The same website shows the ANZ App has crashed on one of the busiest days of the year for banking transactions — with customers unable to access their funds.
http://www.news.com.au/finance/business/banking/stranded-customers-furious-at-westpac-payment-system-fail/news-story/fa0adc4505a80c2648f8bbef682b6d02
3rd Gift cards declined on Boxing Day at Myer and Coles.
Shoppers at Myer and Coles have had their gift cards declined on Boxing Day, with a third party provider blamed for the outage.
Technical problems also plagued the Coles Group and Myer gift cards on Christmas Eve, and shoppers were left frustrated again on Wednesday as post-Christmas sales swung into action.
Boxing Day is one of the biggest days of the year for Myer, and shoppers took to Facebook to vent their frustration at not being able to take advantage of the sales with their gift cards.
"Your gift cards not working in stores on Boxing Day," one shopper wrote on Facebook. "Helpline constantly engaged, and poor retail assistants tearing their hair out."
Shoppers were complaining of gift card rejection from the start of shopping on Boxing Day morning.
The problem was fixed about 5.30pm, according to responses from Myer to customers.
http://www.theage.com.au/business/consumer-affairs/gift-cards-declined-on-boxing-day-at-myer-and-coles-20181226-p50obp.html