The Forum > General Discussion > How's your bank.
How's your bank.
- Pages:
-
- Page 1
- 2
-
- All
The National Forum | Donate | Your Account | On Line Opinion | Forum | Blogs | Polling | About |
Syndicate RSS/XML |
|
About Us :: Search :: Discuss :: Feedback :: Legals :: Privacy |
I have arranged to pay & pick up a purchase in Beaudesert Monday midday.
I rang the bank agency, a wholly owned insurance office in Beaudesert Wednesday morning to arrange $6,000 to be available in cash Monday morning.
Can't do that, too late to change next weeks cash order. 5 days for gods sake.
OK they are an inefficient bureaucratic bunch, I'll get the money from the Beenleigh branch, rather than stuff around.
Ops, no direct phone number for the branch, I'll have to ring the call centre. Four minutes of listening to computer offered choices, none of which suit my requirements, I am told I will have to wait 8 minutes or have them call back. I opt for the call back.
That comes 12 minutes later, with instructions to press No1 if I will accept the call. Guess what? Their computer can't detect my becoming frantic pressing of No1. It tells me it will ring back later. It does not in the next 3 hours.
I try the call centre, but it knows who I am, & advises it has booked a call back to me, & says good by, repeated when I try again.
Today the call centre does call me back, gives me the direct number for Beenleigh, & puts me through to them. After a couple of minutes ringing, a new computer tells me they are too busy to talk to me, & will call me back. They don't. This is repeated on my second call, but I actually get a human on my 3Rd try. She sounds a lovely lady, & arranges my cash for tomorrow.
So hopefully I have my cash just 55 kilometres from where I need it, & 3 days before I want it, after just 28 hours of annoyance.
This bunch of bureaucrats have already lost my insurance business, will they wonder or care why I change my accounts to Bendigo Bank, the only one which I can find that gives branch direct phone numbers on their web site.