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Qantas.con : Comments
By Jonathan J. Ariel, published 12/12/2013The Federal Govenment must stand up for the 23 million Australians who are not Qantas shareholders.
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>>Pericles, I also experienced that "flight has been cancelled" shift
to the next flight. However as the flights to Melbourne are every 1/2
hour it was no real inconvenience. I nearly always go in the middle of
the day between 11 and 1 pm<<
There is also a big difference in terms of convenience when they perform the same trick in the early morning. Because that's when people tend to be travelling on business, so a half-hour is actually a serious inconvenience. Especially when you are gambling on the traffic on the Tullamarine Freeway as well. Also, they do not necessarily book you on the next flight out, because that is already full, or so close to full so that not everyone is accommodated. Result: three-quarters of an hour or an hour delay, which royally screws up the entire day's appointments. Trust me, it happens.
It is also the mentality that riles me. That they can actually advertise flight times in the certain knowledge that not all of them will take off.
Underneath it all, there is this well-aired notion that Qantas needs to maintain a two-third share of the domestic market in order for the airline as a whole to stay afloat. In practice, this means that every time Virgin adds a flight to a route, Qantas has to add two. This is an impossible business model to maintain, simply because it gives rise to the sort of behaviour described above: they have an over-supply of seats on that sector, so have to resort to load-balancing - at the customer's expense.
Shameful. And - it has to be said - ultimately self-defeating. By annoying their customer base in this fashion, their load factors will decline anyway, putting more pressure on prices, which will annoy even more customers.
Death spiral. The only way out that they can see is to beg the government to somehow shackle their competition. Sad failure of management.