I am not a regular passenger by any means, but I have traveled many
times with QANTAS both domestically and internationally and I never
had to complain about the service by the crew.
In fact in London after a mistake by me they went far beyond what
could reasonably be expected to get me on a flight.
Before you ask I was flying economy !

I just wonder how come the complainers have so much trouble.

I have flown at different times with Virgin and found service the
same as QANTAS, friendly and efficient.
Certainly it is better than US airlines where they even let 8 year old children
travel on the floor at the parent's feet.

I just wonder if the complainants' attitude is the cause of their experience.

@ runner, so true.

" I would much rather a nicely dressed polite girl from Asia serve my Coffee"
Dear! oh Dear!! Runner, you a "Rice Queen", what would your wife say :)

The airline industry is extremely competitive. They work on 8-12 cents per km per passenger to make a profit. How much does a taxi cost you per km.

The feeling amongst many within Qantas is that it will eventually be bought by a larger airline and everything outsourced OS.

Qantas service is as good as any airline's. Qantas isn't doing anythig wrong. the problem is the huge excessive pays that are sending the airline to the wall. Just like Ansett did. It's a union thing.

Individual, you live in Australia that's why you receive a living wage, you may not have noticed, Australias domestic products are more expensive than Europe.
Now what per cent of your salary will you give up, to bring down this high cost of living in Australia.