How many of you check out your Telstra bill? It may pay to do so.

Recently, I changed by plan concerning satellite broadband and increased my usage rate by, in round figures, $30 from a previous, again round figures, $70.

THe day on which the change was effected was 6 days into the new period (Monthly).

The next bill had me charged $170 ($100 + $70) (round figures) which meant I had been charged a full month at the rate of $70 as well as the new charge of $100 - which meant I was to pay $70 for 6 days service.

Telstra admitted that it was their mistake and corrected the balance.

Here is the bit of interest to Telstra users - there is no provision for a pro-rata charge - well at least with satellite service broadband. Both service officers I spoke to admitted this fact and when I asked how other customers got on there was a silence.

Both ACCC and the TIO don't want to know as they claim Telstra has corrected this particular incident. So - check those bills.

rivergum,
Interesting post, I"m at the moment investigating sat. broadband.
I pay $49 a month for ISDN plus the bigpond fee.
With free installation of modem etc I had hoped to get a 1gb plan with the sat. plan for about the same cost?
Your figures indicate I would pay more, the one gig limit I hope to live with.
Would you please tell of your experience with the service, other than the stuffup of the account.
I sure would appreciate it as would another four I know switching to the service.
If this is off topic I apologise, and post my email for any comment.
fluff4@bigpond.com.au
fluff