The Forum > General Discussion > Another bank branch bites the dust
Another bank branch bites the dust
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There were 575 bank branch closures between 2017 and 2021 in Australia, and more than a third of ATMs in rural areas were removed. Things in my view will only get worse.
As cash use declines in Australia, consumers are increasingly dependent on electronic systems that fail in so many ways. During power outages people are leaving supermarkets full of abandoned groceries and shopping.
We are facing fees and charges with electronic payments and fees with the use of private, non-bank run ATM machines per transaction.
With less face to face customer service at a bank branch, we are being pushed onto call centres in places like India and robot style services online, with customer enquiries not dealt with.
I believe it is time people demanded action in this area before it is too late - but what are the answers to this problem?