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How to redesign a faulty system : Comments
By Kasy Chambers, published 24/3/2017Minister Alan Tudge has repeatedly defended the system, using phrases such as 'there is nothing wrong with Centrelink's automated debt recovery system'.
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What the labor left whinge scare campaign ignores is that 80% of those contacted acknowledge and pay the debt, of the remaining 20% who challenge the debt, the majority end up paying some or all of the debt, and the handful for whom it is found that there is no debt, the original discrepancy is generally found to be due to omissions on their part.
http://www.smh.com.au/comment/centrelink-is-an-easy-target-for-complaints-but-there-are-two-sides-to-every-story-20170224-gukr4x.html
For example a blogger "Andie Fox" whose highly publicised fight that she won against centrelink "forgot" to mention that "forgot" to file her 2011/12 tax return and "forgot" to inform Centrelink that she had split from her partner, which would have prevented this situation in the first place.
In just about every single sob story told by Labor in parliament with tearful eye and trembling lip has a backstory where the "victim" has been outright negligent or even wildly dishonest.
Can the system be improved? Absolutely, and Centrelink has already taken steps to facilitate the reconciliation process. However, the populist implications by Labor and the greens that these "victims" should be able to keep their often ill gotten gains is ludicrous.