The Forum > General Discussion > Is Business Fair?
Is Business Fair?
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I worked for the operating company that ran the properties, mostly hospitality industry. Many of the properties were struggling to show enough profit to return anything like the 20% needed, but capital appreciation of the asset was supposed to make the money.
In that downturn this stopped, just as some large resorts, & up market capital city pubs started loosing money.
When the trusts started using this weeks investments to pay earlier investor returns you would think it would be found. It took 5 years & a number of whistle blowers to finally stop the mess, & send a few people to the clink.
The boats were legitimate, as the trust owned a resort island & a destination island in the area, which required servicing.
However running boats can be hard. Most people think they are selling a boat, an island or a reef, when, just like a cinema, you are selling seats. Fill the same seat twice a day, & you are more likely to profit.
Then you have to realise that the tourist in that seat is not your customer, merely the go between. Your customer is the agent who sold your ticket. The caravan park girl, the holiday flats, motel, or resort person is your customer.
Sure you have to send the tourist back happy, but that's easy. They want to be happy on holidays, you only have to help a little, & they'll love you.
If you can't run because it's too rough, or you have boat problems, change those who want, to another day, but otherwise give the people back their money. Never send them back for a refund, that agent worked for their commission, then take them free to a resort for the day.
The tourist again loves you for saving their day, The island sells them food & drink all day, the agent gets their commission, & you are the preferred cruise supplier.
It's not hard, you just have to understand how it works.
Now, if you can just keep the boats running