The Forum > General Discussion > Computer Says No
Computer Says No
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I first noticed this when I was younger, as I moved residence twice a year. The first time I applied for credit I found that, while having a high disposable income, this lack of a constant residence somehow designated me as someone not to be trusted.
Recently I had terrible trouble trying to get our new baby onto my partners Medicare card. Apparently I could have saved hours of my and my partners time if I had left it for my partner (The mother) to fill out the form. I rang them to talk about improving their system (naive I know) to allow both partners to provide their Medicare numbers on the form in the first place, but nobody was interested. Customer service is only interested in specific problems, and how to solve them within the boundaries of the system.
It got me thinking about 'The System'. It seems to me we have taken any human element of common sense out of all our data crunching computer driven service systems. For the people running the computers, this leaves them in a job with no room for initiative, which is probably very demoralising. For the users of the system, it coerces them to live their lives closer to the 'Norm'. The systems are being more and more designed to fight Terrorism, with each 'security' measure placing further hoops for the users to jump through.
There seems to be four options...
Whinge about the system; You get to vent, and conform in the end to save your time and sanity.
Fight the system; You waste a lot of time, money and energy in your life, and get a few small victories.
Conform to the system; Have an easier life on the whole, but have that nagging feeling you're at the mercy of the system.
Cheat the system; Replace the joy of the road less travelled, by the excitement of dodging bullets.