Clown is too kind a word die this author. Probably got his admin person to write it for hi anyway, as they do.

Yes, HR has some morons running them in some places. But they are actually responding to Minister's requests, always.

This author bags the processing functions but makes no mention of lowsalary, no career path, training and all the usual things that allow someone to become competent.

HR is always the place organisations dump those staff that fail elsewhere and the HR staff have to carry them and their incompetence. For years.

HR staff do not spend all their time modelling, no. Rather they spend it doing work. Like paying people, procesing entiitlements, talking to people with problems re their entitlements and, inevitably, their entire personal history. You know, actual work?

These same staff are required to produce statistics out of what are usually automated systems but actually require a lot of manual processing and banging round pegs into square holes as the Executive will not spend the money to keep the system up to date with legislative change or even to allow accurate reporting. Then they blame HR for rubbish reports. Surprise.

How do I know this? I spent a long time implementing automated systems for organistaions across Australia who were all gung ho at the start but their eyes popped out of their heads when you told them they had to be maintained. Thick as two planks, just like this authot.